Exchange & Refund Policy

01Product Exchanges

Eligibility for Exchange

You may request an exchange if:

You receive a damaged or defective product.
You receive an incorrect size, color, or design variant compared to your original order.
Any item or accessory is missing from your package.

Exchange Terms & Guidelines

Exchange requests must be raised on the same day as parcel delivery.
Products must be returned in their original condition: unworn, unwashed, unaltered, with all original tags and labels attached.
Indian Laila Error: If the exchange is due to a defect, damage, or an incorrect item sent by us, Indian Laila will cover the applicable exchange shipping fees.
Customer Preference (Size/Style Change): Exchanges due to a change of preference or personal sizing choice are subject to approval and product availability. Shipping charges, if applicable, will be communicated to the customer.
Non-Exchangeable Items: Customized outfits, altered garments, and promotional sale or clearance items are not eligible for exchange, except where required by applicable law.

02Refund Policy

Conditions for a Refund

Refunds are issued only when an eligible issue cannot be resolved through a replacement or exchange. Refunds may be considered in the following cases:

An item is confirmed to be defective or damaged upon delivery, and a replacement in the same size or style is unavailable.
An order paid for in advance cannot be fulfilled due to inventory unavailability.
A duplicate payment is accidentally processed during online checkout.

Refund Process & Timelines

Once the returned item reaches our facility, it will undergo a quality inspection.
Upon approval, refunds will be credited to the original payment method used for the purchase.
Refunds will generally be processed within 7–10 business days after approval. The actual time for the amount to reflect may depend on the bank or payment provider.
Shipping fees and cash-on-delivery service charges are non-refundable, except where required by applicable law.